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Job Title: Services Coordinator

Responsible To: Executive Director

FSLA Status: Non-Exempt

Reporting Relationship: Position reports directly to the Homeless Services Supervisor and/or Executive Director

Purpose and Scope:  The Services Coordinator coordinates services and referrals for the Columbia County Public Housing Authority (PHA) residents and their families for a grant funded program named ROSS. They may provide case management, information and referral, plan educational programs, coordinate volunteer opportunities, link with outside service agencies and negotiate affordable services as needed. The services coordinator educates residents on available resources based on resident needs surveys and monitors provisions of services as prescribed by HUD (Housing of Urban Development.)


Job Responsibilities and Essential Functions:

Case Manager (95%)

  1. Track the number of residents who received services and tracks the number of services provided by various local organizations; submit grant reports for these activities to UWSV monthly.
  2. Provides case management for residents based on service needs surveys conducted.
  3. Educates residents on services available both individually and as a group.
  4. Promote cultural diversity and cultural diversity resources in area.
  5. Coordinates and oversees volunteer support programs with service organizations in the community
  6. Follow up on behalf of residents for adequate, timely and cost-effective provision of services in community.
  7. Works with tenants to overcome barriers to remain housed including, but not limited to, lease issues and program violations resulting in evictions.
  8. Meets with service providers to create partnerships and secure MOU.
  9. Publishes newsletters for program participants.
  10. Assists PHA management in identifying residents who need assistance and create plan/follow up.
  11. Organizes and/or coordinates program workshops, trainings, employment opportunities, budgeting skills, and social activities for residents.
  12. Monitors the delivery of services to residents to ensure they are appropriate, timely, and satisfactory.
  13. Partners with residents to implement a resident advisory council and motivate residents and families to participate in neighborhood activities and adhere to grant requirements.
  14. Assists and advises residents and families of the services which may be necessary to maintain self-sufficiency.
  15. Collaborate with youth focused agencies to establish activities in resident communities to educate on financial literacy, employment and education.
  16. Connect residents to volunteering opportunities in the community.
  17. Provide mediation services for resident disputes, as appropriate, and seek out assistance with existing community resources when needed.
  18. Provide case management to individuals and families who have a range of needs, helping to connect them with the programs best equipped to serve their needs.
  19. Provide short-term, crisis counseling as needed and act as a referral agent for additional services (longer-term counseling would be handled by a qualified, outside agency).
  20. Assists residents in building informal support networks among themselves and with family members.
  21. Maintains professional, courteous and respectful relationships with program residents, community housing organizations, federal Housing and Urban Development representatives, PHA staff and the public.
  22. Encourages residents to be proactive in meeting their social, psychological, and physical needs by promoting wellness activities for all residents.
  23. May assist residents or coordinate training for residents in understanding lease and tenancy obligations.
  24. Provide information and referral resources, specifically in the following areas, financial literacy, employment and education, and others as pertinent to the resident population and resident need.

2-1-1/ Information and Referral (I&R) (3%)

  1. Refer clients to appropriate resources using the 2-1-1 database and/or I&R databases for needs presented which are not related to housing

General Duties Supporting United Way (2%)

  1. Perform additional projects and assist with special events as assigned.

Knowledge, Skills and Abilities:

  • Excellent organizational and planning skills; ability to prioritize and manage multiple assignments; strong attention to detail.
  • Excellent written and verbal communication.
  • Ability to develop strong trusting relationships in order to gain support and achieve results.
  • Ability to legally operate a motor vehicle and provide own transportation.
  • Ability to maintain confidentiality.
  • Strong computer skills (Microsoft Excel, Word).

    Americans with Disability Specifications

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    Work Environment:

    Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

    General Sign Off:

    The employee is expected to adhere to all agency policies and to act as a role model in the adherence to agency policies.

    Jennifer Anchors

    Jennifer Anchors

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