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Job Title: Case Manager

FSLA Status: Non-Exempt

Reporting Relationship: Position reports directly to the Homeless Services Supervisor and Executive Director

Purpose and Scope: To provide case management services and financial assistance to clients who are eligible through the HUD Rapid Rehousing Grant, Emergency Solutions Grant, Emergency Solutions Grant CV, Homeless Prevention Grant or Challenge Grant.


Job Responsibilities and Essential Functions:

Case Manager (95%)

  1. Plan, coordinate and advocate for homeless or at risk of homelessness individuals.
  2. Screen clients for eligibility according to specific grant financial requirements and vulnerability index.
  3. Participate in the homeless coalition’s coordinated entry and assessment system process
    1. Serve as an access point for the homeless coalition’s coordinated entry and assessment system
    2. Administer vulnerability index screening tools
    3. Participate in coordinated entry and assessment client staffing meetings
    4. Accept clients through the homeless coalition’s coordinated entry and assessment system
  4. Coordinate the provision of services afforded by available grant funding sources, including but not limited to the HUD Rapid Rehousing grant, State of Florida Challenge Grant, Emergency Solutions Grant, Emergency Solutions Grant CV and Homeless Prevention Grant (TANF).
  5. Participate, as necessary, in conducting home inspections required by the Emergency Solutions Grant, Emergency Solutions Grant CV and HUD Rapid Rehousing Grant.
  6. Maintain client case files.
  7. Complete monthly reporting requirements for grant sources, as appropriate.

2-1-1/ Information and Referral (I&R) (3%)

  1. Refer clients to appropriate resources using the 2-1-1 database and/or I&R databases for needs presented which are not related to housing

General Duties Supporting United Way (2%)

  1. Perform additional projects and assist with special events as assigned.

Knowledge, Skills and Abilities:

  • Excellent organizational and planning skills; ability to prioritize and manage multiple assignments; strong attention to detail.
  • Excellent written and verbal communication.
  • Ability to develop strong trusting relationships in order to gain support and achieve results.
  • Ability to legally operate a motor vehicle and provide own transportation.
  • Ability to maintain confidentiality.
  • Strong computer skills (Microsoft Excel, Word).

Education and Experience:

  • BS/BA in Social Work, or related preferred.
  • 1-2 years’ experience as a case manager.
  • Any equivalent combination of experience and education from which comparable knowledge, skills and abilities have been achieved may be acceptable.

Americans with Disability Specifications

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

General Sign Off:

The employee is expected to adhere to all agency policies and to act as a role model in the adherence to agency policies.


Jennifer Anchors

Jennifer Anchors

Email Resumes to: jen@unitedwsv.org